Privacy Policy
How we treat your personal information
We understand how important it is to protect your personal information. This document sets out our privacy policy commitments regarding the personal information we hold about you and what we do with that information. It also includes our policy on handling credit reports and other credit information.
In the course of your communication with us, we may provide you with further information about how we handle your personal data in application forms or terms and conditions, for example. You should read these documents carefully.
Any personal information we collect about you is used only for the purposes for which we collected it or as permitted by law. It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures the protection of your personal information.
Our commitment to personal information is to comply with the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 and other relevant legislation.
Personal information
When we refer to personal information, we mean information from which your identity is reasonably apparent. This information may include information or feedback about you.
The types of personal information we may collect about you include your name, date of birth, address, email address, telephone number, account details, occupation, transaction history and any other information we need to identify you. We have included.
If you apply for the finance, we may also collect the ages and numbers of your dependents and dependents, length of time at your current address, details of your employment and proof of income and expenses, and your tax file number or Tax residency status.
When you visit our website, we collect information about your location, IP address, mobile device and network information and the third-party sites you access. For more information on how we do this, see the heading ‘Cookies’ below.
If you apply to work with us, we will collect information about your employment history and ask about your references and, with your consent, police checks, credit and bankruptcy searches, etc. We did a great job.
Credit information
If you ask us to arrange credit or act as a guarantor, we may collect the following types of credit information and share this information with credit reporting agencies and other agencies:
- Your identity information;
- Credit liability information is information about your existing taxes, including the name of the credit provider, the type of tax, the day the tax is due, the terms and conditions of the tax, the maximum amount of financing available, and information about the day. are which tax has expired;
- Repayment history information which is information about whether you have made your payments on time;
- Information about the type of finance you are applying for;
- Default and payment information;
Using government identifiers
When we collect government identifiers, such as your Tax File Number (TFN), we do not use or disclose that information unless required by law. We will never use a government identifier to identify you.
Sensitive Information
We will only collect sensitive information about you with your consent unless otherwise permitted by law. Sensitive information is personal information that contains information about your racial or ethnic origin, political affiliation, membership in business or professional associations or trade unions, sexual preferences, criminal record, or health or biometrics (for example, your fingerprints) are included.
Why we collect your personal and credit information
Our business is to understand and meet our client’s financial needs throughout their lives. By law, we cannot give advice without fully understanding your personal and financial situation. In order to do this effectively, we need to collect your personal information. We may also collect your personal information for direct marketing and to manage our relationship with you. From time to time we may offer you other products and services.
How do we collect your personal information?
In most cases, your personal information will be collected when you meet with our representative, provide your information by telephone or electronic and written materials. In some cases, your information may need to be collected from a third party such as your accountant or lawyer.
Do we disclose your personal information?
We are committed to being open about how we use personal information. Your personal information will be collected and maintained by authorized and credit representatives, employees and related agencies. We may disclose your personal information as follows:
- Other guarantors or borrowers (if more than one) or borrowers or prospective borrowers of any credit you guarantee or propose to guarantee;
- Your referees, such as your employer, to verify information you have provided;
- To credit reporting or reference or identity verification agencies or insurance investigators or your employer;
- Where we are authorized to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth), to government and law enforcement agencies or regulators;
- To investors, agents, or advisers, or any entity that has an interest in our business; or
- To organizations in connection with the sale or proposed sale of all or part of Oakmont and to the use of that personal information by those organizations for those purposes.
Before disclosing any of your personal data to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- That person or organization is committed to protecting your personal data at least as much as our commitment, or
- You have given us consent to the disclosure.
How safe and secure is your personal information that
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification, or disclosure.
This credit information will be stored by us in electronic form using cloud storage and may also be stored in paper form.
You have the right to request access to the credit information we hold about you and to ask us to correct the credit information if necessary. Please see the heading ‘Accessing and correcting your personal and credit information’ below.
Management and storing of personal information
We train our employees, representatives, and their staff, who handle personal information, to respect the confidentiality of customer information and the privacy of individuals. We regard breaches of your privacy seriously and will impose appropriate penalties, including dismissal. We have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this statement and the Privacy Act.
We hold personal information in a combination of secure computer storage facilities and paper-based files and take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
Updating your personal information
It is important to us that the personal information we hold about you, such as your current home address, email address and telephone number, is accurate and up-to-date. In the course of our communication with you we may ask you to inform us if any of your personal information has changed.
If you want to make any changes to your personal information, you can contact us. We will generally rely on you to ensure that the information we hold about you is accurate and complete.
Accessing and correcting your personal and credit information
We will give you access to the personal and credit information we have about you. You can request access to any personal information we hold about you.
We may charge you a fee for the costs of obtaining and supplying the information. We will provide an estimate of this cost so you can decide if you want to proceed.
We aim to respond to your request within 30 days of receiving it. We may contact other agencies to properly investigate your request.
There are circumstances in which we do not need to provide you with access to your personal information, for example, if the information is commercially sensitive or related to existing or anticipated legal proceedings, or if your request is vexatious.
You will be given an explanation if we deny you access to the personal information we hold about you.
If any personal information we hold about you (including credit information) is incorrect, inaccurate or out of date, you may request that we correct the information. If appropriate we will correct personal information. We will not charge you a fee for correcting your personal information. We aim to provide you with details about whether we have corrected personal data within 30 days of receiving your request.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information, we will provide you with our reasons for not correcting it.
Business without identifying you
In many circumstances it will be necessary for us to know you in order to do business with you successfully, however, where it is legal and practical, we will give you the opportunity to do business with us without providing you with personal information. give For example, if you are asking general questions about interest rates or current promotional offers.
Credit Reporting Information
We may, at your discretion, request a credit report from a credit reporting agency on your behalf. Credit reports provide information about your past credit history and may prove helpful in selecting a lender that suits your circumstances. A credit report gives us information about your credit history. Credit reports are provided by credit reporting agencies that collect and share credit information with credit providers and other service businesses such as telephone companies. The Privacy Act limits the information we can give to credit reporting bodies, and that they can give us.
The credit reporting agencies we use are Equifax Pty Ltd, Experian Australia Credit Services Pty Ltd and Illion Australia Pty Ltd. You can download a copy of their privacy policies from: equifax.com.au; experian.com.au; or illion.com.au.
We use information from credit reporting agencies to verify your identity, evaluate your creditworthiness, and manage our relationship with you. A copy of the credit report will be provided upon your request.
Notifiable matters
The law requires us to advise you of “notifiable matters” about how we may use your credit information. You may request that these matters (and this Privacy Policy) be provided to you in an alternative format.
Sometimes your credit information will be used by credit reporting agencies at the request of other credit providers for the purposes of ‘pre-screening’ credit offers. You can contact the credit reporting agency at any time to request that your credit information not be used in this way.
You may contact a credit reporting agency to advise them that you believe you have been a victim of fraud. For a period of 21 days after the credit reporting agency receives your notice, the credit reporting agency must not use or disclose that credit information. You can contact the following credit reporting agencies for more information:
The credit reporting agencies we use are Equifax Pty Ltd, Experian Australia Credit Services Pty Ltd and Illion Australia Pty Ltd. You can download a copy of their privacy policies from: equifax.com.au; experian.com.au; or illion.com.au.
Notifiable Data Breaches
From February 2018, the Privacy Act 1988 includes a new Notable Data Breach (‘NDB’) scheme which requires us to notify you and the Office of the Australian Information Commissioner (‘OAIC’) of certain data breaches. Give and suggest steps you can take. Limit the impact of a breach (eg, password change).
The NDB scheme requires us to give notice of a data breach that is likely to cause serious harm to affected individuals. There are exceptions where notice is not required. For example, where we have already taken reasonable precautions to remove the risk of serious harm to any person.
If we believe there has been a data breach that affects your personal information and creates a potential risk of serious harm, we will promptly notify you and the OAIC and contact you closely about the nature of the breach, the steps to be taken catch We take what you can to minimize the impact on your privacy. If you believe that any personal information we have about you has been affected by a data breach, please contact us.
Cookies
The information we collect from you when you interact with us online depends on the tasks you complete on this website. When you visit and browse through the website, we collect general information that does not identify you for statistical and maintenance purposes that enable us to continuously evaluate the performance of this website. This general information includes the number of users visiting this website and the number of pages viewed as well as the path taken through this website.
This information is used to generate aggregated, anonymous information about how you and other users use this website and its features. For example, we collect information about which pages on this website you visit most often, whether you open or read communications we send, which advertisements you see on this website or on other websites. View or interact with our ads that appear, and if you receive Any error messages. The information collected may be used to generally improve users’ online experience, to compile statistics, or to customize your online experience by showing you content that we think you will like. We do not collect information that identifies you personally.
Any information that is not able to identify you, is collected through code on the web pages of this website. You cannot disable code on these pages.
Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you complete certain tasks on this website. A cookie contains bits of information that enable our servers (ie the computers that host this website) to effectively recognize and interact with your computer. Cookies are designed to provide a better, more customized website experience, and to make it easier for you to use this website.
You can set your browser to either accept all cookies, reject all cookies or notify you when a cookie is sent to your computer. The ‘Help function’ in your browser will give you details on how to change your browser settings. You will need to accept cookies to use some functionality of this website. If you do not want to receive any cookies you can set your browser to reject them. However, your use of the website may be affected.
We do not allow third-party advertisers to place their own cookies on your device through advertisements on this website.
Complaints
If you are unhappy with how we have dealt with your personal data, or you have a complaint about our compliance with the Privacy Act, you can contact our Privacy Officer on 1300 788 487 or by email to admin@oakmontfinances.com.au
We will acknowledge your complaint within seven days. We will give you a decision on your complaint within 30 days.
Further information
You can request more information about how we handle your personal information by contacting us.
Changes to our Privacy Policy
We constantly review all our strategies and try to stay up-to-date with market expectations. Technology is constantly changing, as are laws and marketplace practices. As a result, we may change this privacy policy from time to time or as needed. You can also request an alternative version of this privacy policy.